Buddy’s Quest Terms & Conditions

Last updated: July 2026

1. Legal Agreement

The following terms and conditions (“Terms and Conditions”) apply to the access and use of the “Buddy’s Quest App” (the “App”), the website located at https://buddysquest.com and any other website associated with a feature of the App (each a “Website”, together the “Websites”).

These Terms and Conditions, together with any documents and/or additional terms they expressly incorporate by reference, constitute a legal agreement (“Agreement”) between you and TryCycle Data Systems Inc. (“TryCycle”/ “us”/ ”our”/ ”we”).

By accessing and using a Website or by downloading or using the App, you agree to be legally bound by this Agreement. If you do not accept the terms of this Agreement, you must not access or use the Websites and must not download or use the App.

By accessing or using a Website, or by downloading or using the App, you represent and warrant that you have the full legal capacity to enter into this Agreement or have obtained all necessary authorizations to do so.

Children’s Privacy and Intended Use: Buddy’s Quest is a youth wellness app designed for children and youth, including children under the age of 13. Buddy’s Quest is designed with youth safety and privacy in mind. The App does not require children to create accounts or provide any information that directly identifies them. The Buddy’s Quest app does not identify, monitor, or track individual youth. The App does not collect location information, use tracking cookies, or use children’s information for advertising, marketing, or tracking across other services.

TryCycle is committed to protecting children’s privacy and considers applicable children’s privacy requirements, including the Children’s Online Privacy Protection Act (COPPA), where applicable. Buddy’s Quest follows privacy-by-design principles, including data minimization and responsible data practices.

If you are accessing or using a Website, or downloading or using the App in a capacity other than that of a typical end user (for example, because you are a Peer Advocate, a Program Manager, or another administrative role), this Agreement applies to you as well. However, any specific agreements you may have entered into regarding your duties associated with your role(s) in relation to the App will take precedence over these Terms and Conditions. This includes any specific disclaimers, limitations of liability, and indemnity agreements to which you may have agreed for the purposes of your role(s).

Please be advised that this Agreement contains provisions that may impact the claims that you and TryCycle may have against each other (In particular, see the following provisions: “Disclaimer”; “Limitation of Liability”; “Indemnity” and “Governing Law”).

2. Description of the App and Websites

The Buddy’s Quest App is a game environment, delivered by TryCycle, that also aids users in identifying emotional challenges they may be facing and offers a chat environment where the user can engage in anonymous, one-to-one text chats with a peer who has shared lived experiences. Our intent is to keep the identities of users confidential; as such, the Peer Advocates do not know the identities of the users they are chatting with. The App is not a provider of health services or an emergency service.

3. Use and Security of the Websites and App

The Websites and App are secured through encryption technologies. If we add functionalities that require creation of user accounts, all user accounts will be password protected and in such a case you will be required to use a unique and strong password and to keep your login credentials strictly confidential.

All Personal Information, as defined in our Privacy Policy, that may be collected through a Website or App will be held in the strictest confidence by TryCycle, to the extent permitted by law, and in accordance with applicable law and our Privacy Notice. Unless otherwise explicitly stated herein or in our Privacy Notice or otherwise required by applicable law, any non-personal information or material, including but not limited to any submissions or posts in public areas of a Website or App (“User Submissions”) or suggestions, reviews, comments or feedback sent to Buddy’s Quest/TryCycle related to any aspect of a Website or App (“Feedback”), will be deemed not to be confidential.

By making User Submissions or by sending such Feedback to Buddy’s Quest/TryCycle, you grant TryCycle an unrestricted, irrevocable licence to use, reproduce, display, perform, modify, transmit and distribute such User Submissions and Feedback, and you agree that TryCycle is free to use any ideas, inventions, concepts, know-how or techniques you send to Buddy’s Quest/TryCycle for any purpose. You agree that you waive your moral rights to be identified as the author of such User Submissions and Feedback and that TryCyclemay modify your User Submissions and Feedback. However, TryCycle will not release your name or otherwise publicize the fact that you made User Submissions or submitted Feedback or other information or materials unless you grant TryCycle permission to do so or TryCycle is required to do so by law.

To protect the integrity of the Websites, App, or any other websites, services, or apps of TryCycle or a third party, TryCycle reserves the right, at any time and in its sole discretion, to block certain users, devices, or IP addresses from accessing the Websites, App, or any other website, service, or app of TryCycle’s.

4. Intellectual Property Rights and Ownership

The Websites, the App, and the information they contain are the property of TryCycle and are protected from unauthorized copying and dissemination by copyright law, trademark law, patent law, industrial design law, and other intellectual property laws.

Subject to these Terms and Conditions, TryCycle grants to you a revocable, non-transferable, non-exclusive licence to download, install, and use one copy of the App on each mobile device or other supported device that you either own or are an authorized user of, strictly for your personal, non-commercial use (the “Licence”). The App is hereby licensed, not sold, to you. Source code as well as any other information pertaining to the logic, design, or structure of the App, including the object or executable code form thereof, is specifically excluded from the Licence granted herein.

Title to the Websites and App, and all documentation and material whatsoever related thereto, shall at all times remain with TryCycle, and all intellectual property rights of whatever nature with respect thereto shall be and remain the exclusive property of TryCycle. Nothing in this Agreement gives you a right to use TryCycle’s names, trademarks, logos, domain names, and other distinctive brand features without prior written consent from TryCycle. Any future release, update, or other additions to the functionality of a Website or App shall be subject to the terms of this Agreement. Use of any such property, except as expressly authorized, shall constitute an infringement or violation of the rights of the property owner and may be a violation of federal or other laws and could subject the infringer to legal action.

5. Rules of Conduct

It is a condition of your use of the Websites and App that you use them only for lawful purposes and in accordance with this Agreement and that you do not:

(a) attempt to circumvent and violate the security of a Website or App, including, without limitation:

Accessing content and data that is not intended for you;
Attempting to breach or breaching the security and/or authentication measures which are not authorized;
Restricting, disrupting or disabling service to users, hosts, servers or networks;
Illicitly reproducing TCP/IP packet headers;
Disrupting network services and otherwise disrupting a Website or App or TryCycle’s ability to monitor a Website or App;
Using any robot, spider or other automatic device, process or means to access a Website or App for any purpose, including monitoring or copying any of the material on a Website or App;
Introducing any viruses, Trojan horses, worms, logic bombs or other material that is malicious or technologically harmful;
Attacking a Website or App via a denial-of-service attack, distributed denial-of-service attack, flooding, mailbombing or crashing; and
otherwise attempting to interfere with the proper working of a Website or App.

(b) access or use for any commercial purposes any part of a Website or App or any services or materials available through a Website or App;

(c) directly or indirectly reproduce, compile for an internal database, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on a Website or App, in any form or medium whatsoever nor delete or alter any copyright, trademark or other proprietary rights or notices from copies of materials from a Website or App except:

Your computer and browser may temporarily store or cache copies of materials being accessed and viewed;
A reasonable number of copies for personal use only may be printed keeping any proprietary notices thereon, which may only be used for non-commercial and lawful personal use and not for further reproduction, publication or distribution of any kind on any medium whatsoever;
One user copy may be downloaded per device that you own or for which you are an authorized user, with any proprietary notices intact, for your own personal, non-commercial use; and
In the event that social media are linked to certain content on a Website or App, you may take such actions as the Website, App and such third-party social media platforms permit.

(d) use a Website or App or make User Submissions that:

In any manner violates any applicable federal, provincial, state, local or international law or regulation including, without limitation, any laws regarding the export of data or software, patent, trademark, trade secrets, copyright or other intellectual property, legal rights (including the rights of publicity and privacy of others) or contain any material that could give rise to any civil or criminal liability under Applicable laws or regulations or that otherwise may be in conflict with these Terms and Conditions and our Privacy Policy;
In any manner, violates the terms of use of any third-party websites that are linked to a Website or App, including but not limited to, any third-party social media websites;
Includes or contains any material that is exploitive, obscene, harmful, threatening, abusive, harassing, hateful, defamatory, sexually explicit or pornographic, violent, inflammatory or discriminatory based on race, sex, religion, nationality, disability, sexual orientation or age or other such legally prohibited ground or be otherwise objectionable, such determination to be made in TryCycle’s sole discretion;
Involves stalking, attempting to exploit or harm any individual (including minors) in any way by exposing them to inappropriate content or otherwise or ask for personal information as prohibited under applicable law, regulations or code;
Involves, provides or contributes any false, inaccurate or misleading information;
Includes sending, knowingly receiving, uploading, downloading, using or reusing any material that does not comply with these Terms and Conditions;
Impersonates or attempts to impersonate Buddy’s Quest/TryCycle, a Buddy’s Quest/TryCycle employee, volunteer, another user or any other person or entity (including, without limitation, by using email addresses or screen names associated with any of the foregoing);
Transmits, or procures the sending of, any advertisements or promotions without our prior written consent, sales or encourages any other commercial activities, including, without limitation, any “spam”, “junk mail”, “chain letter”, contests, sweepstakes and other sales promotions, barter or advertising or any other similar solicitation;
Encourages any other conduct that restricts or inhibits anyone’s use or enjoyment of a Website or App, or which, as determined by us, may harm Buddy’s Quest/TryCycle or users of a Website or App or may expose Buddy’s Quest/TryCycle or other users to liability;
Causes annoyance, inconvenience or needless anxiety or be likely to upset, embarrass or alarm any other person;
Promotes any illegal activity, or advocates, promotes or assists any unlawful act;
Gives the impression that they originate from or are endorsed by us or any other person or entity, if this is not the case;
Includes sharing personal information of other individuals without their consent (this includes contact information, photos, or other sensitive details); or
Includes commercial or promotional content.

Non-compliance with these rules of conduct may lead to the suspension or termination of your access to the Websites, and App, which may be enforced by all appropriate legal or technological means at our disposal, such as banning IP addresses or mobile device unique identifiers. This does not limit TryCycle’s legal recourse under applicable law and as outlined herein.

6. Emergency

Except as explicitly provided in this Agreement, the Websites and App are not intended for use during immediate emergencies or to provide immediate aid in such circumstances, including in situations of medical emergencies. If you are experiencing a medical emergency, please contact your local emergency services or seek professional medical help.

Any content on the Websites or App, or that is otherwise obtained from Buddy’s Quest/TryCycle is provided for general information purposes only; it is not intended to amount to advice, including medical advice, on which you should rely. Our services do not include the provision by Buddy’s Quest/TryCycle of health care services, mental health services or any other professional services, and Buddy’s Quest/TryCycle does not recommend or endorse any health care professionals.

7. The App: Guidelines for Peer Advocates

If you are a Peer Advocate, in addition to these Terms and Conditions, you must comply with the following guidelines:

Compliance with Laws: Peer Advocates are required to abide by all applicable laws and regulations in their interactions within the app.
Respect for Privacy: Peer Advocates must respect the privacy of users. They should never request or disclose any personal information.
Respectful Conduct: Peer Advocates agreed to treat all users with respect, understanding, and patience. Any form of discrimination, harassment, or abuse is strictly prohibited.
Confidentiality: All conversations and shared information are confidential and not be disclosed or used outside the App unless as explicitly permitted by these guidelines. Peer Advocates must not try to obtain, directly or indirectly, personal information about a user and must not try to obtain a user’s identity or encourage in any manner a user to disclose their identity within the App.
Accuracy of Information: Peer Advocates should provide accurate and truthful information to the best of their knowledge. They should not make promises or guarantees they cannot fulfill or try to impose their personal opinions and views on users.
Political Use: Peer Advocates are prohibited from using the platform to promote, advocate for, or against any political party, candidate, or policy. Discussions and advice should remain neutral and free from political bias or influence.
Promotional Use: Peer Advocates must not use their role to promote or advertise any goods, services, or commercial interests. Their primary function is to provide peer support to users, not to engage in any form of commercial activity or solicitation on the platform.
Code of Conduct: Peer Advocates must maintain a high level of ethical standards and professionalism and abide by the Volunteer Code of Conduct. They must not engage in any conduct that could harm the reputation of the App, of Buddy’s Quest/TryCycle or of an individual or community.
Emergency and Abuse Reporting: If a Peer Advocate comes across illegal activities or rule-breaking behavior, they should report it immediately via the built-in reporting system available to Peer Advocates within the App or a Website and should directly notify their manager of the activities. If this is an emergency, Peer Advocates should also contact local authorities directly.
Adherence to training: Peer Advocates should act in accordance with the training and instructions they have received as part of their role. They must apply the skills, techniques, and best practices learned during their training to effectively support anonymous users.

Non-compliance with these guidelines may lead to the termination of the Peer Advocate role and potential suspension or removal of access to the App. This does not limit TryCycle’s legal recourse under applicable law and as outlined herein. These guidelines may be updated periodically, and Peer Advocates may be required to accept the revised guidelines to continue using the App.

8. Disclaimer

The Websites and App are provided, “as it is”. While TryCycle endeavours to provide accurate, current and timely information, TryCycle makes no representation, warranties or covenants of any kind, express or implied, statutory or otherwise, regarding the Websites or App including, without limitation, no representation, warranty or covenant that: (i) the Websites or App and their contents will be accurate, complete, current, reliable, timely, of merchantable quality or suitable for a particular purpose; (ii) the operation of the Websites or App will be uninterrupted or error free; (iii) the Websites or App shall process date and time-related data without causing any processing interruptions, abnormal termination or without processing or manipulating any time-related data; (iv) the App will not disappear or be erased from your device; (v) the Websites or App will be free from material defects or that defects or errors, whether human or computer errors, in a Website or App will be corrected; (vi) the Websites or App will be free from viruses or harmful components that may damage or infect your device or other property; and that (vii) communications to or from the Websites or App will be secure and/or not interrupted. Transmission of information via the Internet is not completely secure. Although TryCycle does its best to protect your information, TryCycle cannot guarantee the security of your information transmitted to the Websites or App. Neither TryCycle, nor their officers, directors, employees, agents, licensors successors and assigns assume any liability resulting from the release of any information or material contained in or entered in the App.

You acknowledge and agree that your access to and use of the Websites and App is at your own risk.

This Section 8 is to be interpreted in accordance with applicable law and is not intended to waive any obligations of TryCycle or relinquish any rights of consumers which cannot be waived or relinquished as per applicable law.

9. Limitation of Liability

(not applicable to consumers who reside in the Province of Quebec)

To the fullest extent permitted by applicable law, you agree that TryCycle and their officers, directors, employees, agents, licensors, and successors and assigns will not be liable for damages of any kind, including, without limitations, any direct, indirect, special, punitive, incidental, exemplary, consequential or other damages of any kind, including, without limitation, any loss or damages in the nature of or relating to medical or personal injury; wrongful death; inaccurate information; lost business; your inability to use a Website or App. The foregoing limitation shall apply even if TryCycle, or their officers, directors, employees, agents, licensors, and their respective successors and assigns knew of or ought to have known of the possibility of such damages.

To the fullest extent permitted by applicable law, you agree that TryCycle and their officers, directors, employees, agents, licensors, and successors and assigns will not be liable for any loss or damage caused by denial-of-service attack, distributed denial-of-service attack, overloading, flooding, mailbombing or crashing, viruses, Trojan horses, worms, logic bombs, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of a Website or App or to your downloading of any material posted thereon or on any website linked to a Website or App.

To the fullest extent permitted by applicable law, TryCycle disclaims any and all liability for the acts, omissions, conduct or content provided by any third-party user of a Website or App; any advertiser or sponsor of a Website or App; and any third-party licensors. Under no circumstances shall TryCycle or their officers, directors, employees, agents, licensors, successors and assigns be liable for any injury, loss, damage of any kind (including direct, indirect, special, punitive, incidental, or consequential damages), or expense arising in any fashion whatsoever from the acts, omissions, conduct, content provided by or statements and opinions expressed by any third party, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise. The foregoing limitation shall apply even if TryCycle, or their officers, directors, employees, agents, licensors, successors and assigns knew of or ought to have known of the possibility of such damages.

10. Indemnity

You agree to indemnify, defend and hold harmless TryCycle and their officers, directors, employees, agents, licensors, subsidiaries, affiliates, successors and assigns, from any claims, actions, demands, liabilities, costs, or expenses whatsoever, including, without limitation, reasonable legal fees and disbursements, due to or arising out of your breach of this Agreement, your improper use of a Website or the App or your breach of applicable law or of the rights of a third party.

11. Termination

TryCycle may, in its sole discretion, cancel or terminate your right to use the Websites or App or any part of thereof at any time, with or without notice. Cause for such termination may include, but is not limited to: (a) breaches or violations of this Agreement or any other agreement that you may have with TryCycle; (b) requests by law enforcement or other government agencies; (c) a request by you; (d) discontinuance or material modification to a Website or App or any part thereof; (e) unexpected technical, security, or legal issues or problems; and/or (f) participation by you, directly or indirectly, in fraudulent or illegal activities.

In the event of termination, you will no longer be authorized to access or use the Websites or download or use the App or the part of a Website, or App affected by such termination. TryCycle shall not be liable to you or to anyone else for such termination. Any termination by TryCycle of this Agreement or of your access or use of a Website, or App shall be in addition to any and all other rights and remedies that TryCycle may have. To the fullest extent permitted by applicable law, TryCycle also reserves the right to terminate this Agreement without cause at any time, with or without prior notice and in its sole discretion.

The following sections will survive any termination of this Agreement: Disclaimer, Limitation of Liability, Indemnity, Governing Law.

12. Use Prohibited where Contrary to Law

Use of the Websites or App is prohibited in any jurisdiction where the Websites or App may violate any laws or regulations. You agree not to access or use the Websites or App in such jurisdictions. You agree that you are responsible for compliance with all applicable laws and regulations, for the purposes of accessing or using the Websites, and for the purposes of downloading and using the App.

13. Governing Law

(Not applicable if you reside in the Province of Quebec).

To the fullest extent permitted by applicable law, the Websites, the App and this Agreement shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without regard to the principles of conflicts of law or your place of residence. You agree and hereby submit to the exclusive jurisdiction of the courts of the Province of Ontario with respect to all matters relating to your access and use of the Websites, and App, to this Agreement, as well as any dispute that may arise therefrom.

14. Governing Law

(Applicable only if you reside in the Province of Quebec)

The Websites, App and this Agreement shall be governed by the laws of the Province of Quebec and the laws of Canada applicable therein.

15. Amendments

We reserve the right at any time, and from time to time, to modify or discontinue, temporarily or permanently, a Website, or App or any part thereof. We shall not be liable to you or to any third party for any modifications, suspension or discontinuance of a Website, or App or any part thereof.

We may amend this Agreement at any time by posting the amended terms on a Website or in the App. If required by applicable law, we will provide you with at least 30 days notice in advance of an amendment taking effect. Your continued access or use of a Website or App will constitute your acceptance of the amended terms. Alternatively, we may also, at our discretion, request that you acknowledge your acceptance of the amendments via an electronic click-through.

If you do not agree to an amendment, you must stop accessing and using the Websites and the App and must delete the App from your device.

Applicable only if you reside in the province of Quebec:

Notwithstanding the foregoing, if we wish to unilaterally amend this Agreement, we will provide you with a notice that outlines exclusively any new clauses, amended clauses, and any wording of any clauses as they were formerly written, along with the date the amendment will automatically come into effect. In such a case, the notice will be provided to you at least thirty (30) days before the date on which the amendment is set to come into effect. In such a case, if the amended terms result in an increase in your obligations or a reduction in our obligations, you may send us notice within thirty (30) days after the amended terms take effect to inform us of your refusal to accept the amendment. Upon our receipt of such notice, this Agreement will terminate without cost or penalty to you.
Alternatively, we may choose, at our discretion, to seek your consent for amendments to this Agreement, including by explicitly requesting that you agree to an amendment.
In addition to the above, if you agree to be bound by a new version of this Agreement, you will be considered to have agreed to any amendment made to this Agreement.

16. Relationship of the Parties hereto

No partnership, joint venture, agency or employment relationship is created as a result of this Agreement, and neither party to this Agreement has any authority of any kind to bind the other in any such respect.

17. Force Majeure

TryCycle, and their officers, directors, employees, agents, content providers, customers and suppliers shall not be liable or responsible to you, nor be deemed to have defaulted or breached the Agreement for any failure or delay in fulfilling or performing any of these Terms and Conditions or in providing our services when and to the extent that such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of TryCycle and its officers, directors, employees, agents, content providers, customers and suppliers, including but not limited to, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities, terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrections, epidemics, pandemics, governmental emergency orders or restrictions, lockouts, strikes or other labour disputes, restraints or delays affecting carriers or inability or delay in obtaining suppose of adequate or suitable materials, materials or telecommunication breakdown, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses or other damaging code or data, unauthorized access, theft, operator errors, severe weather or power outages. Notwithstanding the foregoing, this agreement shall continue in full force and effect.

18. Notices

You agree that we may provide you any notice required by applicable law or related to this Agreement by means of a notice accessible through a Website, or within the App, or by using any contact details we may have for you, including via email or via push notifications if you have enabled push notifications related to the App.

19. Severability

If any provision of this Agreement is determined to be invalid or unenforceable, in whole or in part, by any court of competent jurisdiction, the remaining provisions of this Agreement shall continue in full force and effect.

20. Waiver

Any consent, whether express or implied, granted by TryCycle to a breach of this Agreement, or any waiver thereof, shall not be deemed as consent to, or waiver of, any subsequent or different breach. No provision of this Agreement may be amended or waived except through a written document.

21. Benefit of the Agreement; Third-Party Beneficiaries

This Agreement shall enure to the benefit of TryCycle and their respective successors and assigns, and shall be binding on you, your heirs, executors, administrators, successors and permitted assigns. You acknowledge and agree that TryCycle and its subsidiaries and assigns are third-party beneficiaries of this Agreement. Therefore, they will each have the right, and will be considered to have accepted this right, to enforce this agreement directly against you, as a third-party beneficiary to this Agreement.

22. Assignment

You may not assign this Agreement or any rights or licenses granted hereunder, whether voluntarily, by operation of law, or otherwise without the prior written consent of TryCycle.

23. Entire Agreement

These Terms and Conditions constitute the entire Agreement between you and TryCycle relating to your access and use of the Websites, to your download and use of the App. This Agreement supersedes and invalidates all prior representations, warranties, understandings, and agreements between you and TryCycle relating to the subject matter of this Agreement.

24. Language / Langue

(Residents of the Province of Quebec Only).

You acknowledge having requested that this Agreement be drawn up exclusively in English and hereby agree to be bound by the English-only version of this Agreement, and to have all related documents to this Agreement be drawn up exclusively in English.

Vous reconnaissez avoir demandé que le présent contrat soit rédigé exclusivement en anglais et acceptez par la présente d’être lié par la version exclusivement en anglais du présent accord et à ce que tous les documents liés au présent accord soient rédigés exclusivement en anglais.

25. Specific Terms and conditions applicable to Apple’s app Store:

Acknowledgement By agreeing to these Terms and Conditions, you acknowledge that these Terms are a binding contract between you and TryCycle, excluding Apple.
Maintenance and Support TryCycle and its service providers are responsible for providing any required maintenance and support services for the App. You understand and agree that Apple has no obligation to provide any maintenance and support services for the App.
Warranty: You understand and agree that Apple carries no warranty obligations whatsoever related to the App.
Product Claims: Apple is not responsible for addressing any claims related to an App or your possession and/or use of the App.
Legal Compliance: You declare and guarantee that (i) you are not in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
Third Party Terms of Agreement: You must comply with any relevant third-party terms of agreement when using the App.
Third Party Beneficiary: You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of these Terms. Therefore, once you accept these Terms, Apple will have the right (and will be considered to have accepted the right) to enforce these Terms as a third-party beneficiary.

26. Contact Us

Notices under and questions or comments regarding this Agreement, the Websites or App should be directed to Geoff Schaadt at info@trycycle.ca or by regular mail to the address below:

TryCycle – Buddy’s Quest
7 Bayview Station Road
Ottawa, ON
K1Y 2C5